Alpha Cars – Terms and Conditions

“Company,” “we,” “us,” or “our” refers to Alpha Cars.

“Customer,” “you,” or “your” means any individual or entity booking or using our services.

“Driver” means any licensed individual contracted or employed by Alpha Cars to operate a vehicle.

“Service” means the private hire transportation services provided by Alpha Cars.

All bookings must be made through our website, mobile app, phone, or in person.

Bookings are subject to availability.

Prices are provided at the time of booking and may vary based on time, distance, and type of service.

Payment can be made by cash, credit/debit card, or via our online booking system.

Full payment must be made before or at the end of the journey unless otherwise agreed.

Cancellations must be made before the dispatch of the vehicle to avoid charges.

If a booking is not cancelled and becomes a no-show Alpha Cars reserves the right to charge for the full journey, parking costs (if applicable).

Refunds for cancelled services are at the discretion of Alpha Cars.

Passengers must behave in a safe and respectful manner at all times.

Alpha Cars reserves the right to refuse service to any passenger behaving inappropriately or under the influence of drugs or alcohol.

Any damage to the vehicle caused by a passenger, including soiling of the interior (e.g., vomiting, spills, or other contamination), will result in acleaning charge of up to £100 to cover the cost of professional cleaning and loss of earnings while the vehicle is out of service.

The cleaning fee is payable immediately and may be charged to the payment method used for the booking.

We aim to be punctual but are not liable for delays caused by circumstances beyond our control, including traffic, weather, or road closures.

Alpha Cars shall not be held responsible for any losses arising from missed flights, trains, or appointments due to unforeseen delays.

Customers are responsible for allowing sufficient time for their journey.

Passengers are responsible for their personal belongings.

Alpha Cars accepts no liability for lost or damaged items left in the vehicle.

Oversized or excess luggage must be declared at the time of booking.

Businesses may apply for a corporate account subject to approval and credit checks.

Monthly invoices must be paid within 30 days of issue.

Failure to pay on time may result in account suspension or legal action.

We strive for excellent customer service. Any complaints should be directed to our customer support team within 7 days of the incident.

Complaints should be submitted via our website or email.

Alpha Cars aims to acknowledge all complaints within 3 working days. Investigation and response to the complainant may take up to 7 working days.

We collect and use personal data in accordance with our Privacy Policy, available [insert link].

By using our services, you consent to the collection and use of your data as outlined in the Privacy Policy.

Alpha Cars reserves the right to update these Terms and Conditions at any time.

Continued use of our services after changes indicates your acceptance of the new terms.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England.